Processing Your Order
You will receive an email confirming your order when it is placed. Please review the confirmation in detail and contact us immediately if any changes need to be made. Orders placed for items which are in-stock and available can take up to 14 days to reach a customer after your order is placed. Out-of-stock items are subject to back order and will ship as soon as possible after the back ordered items arrive.
All of our orders ship: FOB which means that when the shipment leaves, liability for any damages during the shipment of your order transfers from us to the carrier. When your shipment arrives for delivery, you should inspect ALL packages for signs of damage during shipment. When you sign for your order, you are accepting the liability for any damages during shipping. Damage to the product as a result of shipment should be noted when signing for the shipment.
We guarantee all of the products that we ship to be free from defects in materials and craftsmanship. If you find that a product shipped from us to be defective, please contact us within 6 months of shipment to arrange to return the product. We will replace the product or issue a credit for the unsold quantity of defective product that was returned. Freight will be prorated across the shipment and the prorated freight will also be credited back to you. Many of our products are hand-made and slight variations are intrinsic in and add character and value to hand-made textile materials. Hand-made products containing slight variations in the weave, printing and finish are not considered to be defective.
Returns & Exchanges
If for any reason you are not completely satisfied with your order, you may return all or part within 60-days of shipment. We will credit your account or credit card for the cost of the goods immediately after the return is verified in our warehouse. If a return call tag is issued, we will deduct the cost of the return shipping from your credit. Returns beyond 60 days will be at our sole discretion.
We are a wholesale company which means that we can only sell our products to our customers for resale to the public. We do not collect sales tax. For that reason, we will only sell our product to business entities with valid tax ID numbers.
Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy.
All images and content on this website are property of Textile Creations, Inc. and may not be used without our consent. Please contact us directly if you would like to use any content from our website.
From time to time, we may include links to other internet pages on our website. These links are provided for your convenience. We have no responsibility for any content on the linked pages or damages as a result of following the links.
Registration information provided to us to open an account is kept private. Your information will not be sold or shared and will be used solely by Textile Creations, Inc. for promotions and marketing purposes.
Disclaimer of Warranty
We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.